Terms and Conditions

Effective Date: September 17, 2024

Welcome to Vapor Heaven BD (“we,” “us,” “our”). By using our website, vaporheavenbd.com (the “Site”), you agree to these Terms and Conditions (“Terms”). Please review these Terms carefully.

1. Agreement to Terms

Accessing or using our Site signifies your acceptance of these Terms. If you disagree with any part of these Terms, please do not use our Site.

2. Return Policy

We accept returns of new, unopened items for a refund or store credit within 2 days of delivery. Items that do not meet our return criteria will be returned to the original shipping address.

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned if they have been opened or used:

  • E-Liquids
  • Atomizers (e.g., RDAs, Tanks)
  • Disposable Vapes
  • Replacement Pods and Coils (if the tamper seal is broken)
  • Replacement Coils (if the tamper seal is broken)
  • Spare Parts (e.g., Drip Tips, Glasses, O-Rings)
  • Rechargeable Batteries
  • Products with tamper-evident seals

3. Warranty Information

Products purchased from our Site come with a 14-Day Limited Warranty from the delivery date. For extended warranty coverage, please reach out to the product manufacturers directly.

Warranty Exclusions

The following items are excluded from the 14-Day Warranty:

  • Atomizers (e.g., RDAs, Tanks)
  • Disposable Vapes
  • Replacement Pods
  • Replacement Coils
  • Spare Parts (e.g., Drip Tips, Glasses, O-Rings)
  • Rechargeable Batteries
  • E-Liquids

How to Claim Warranty

To claim a warranty, contact us at admin@vaporheavenbd.com or through our Contact Form within 14 days of delivery. The warranty does not cover damages due to accidents, misuse, alterations, or user error. Consequential and incidental damages are not covered.

Keep all packaging and warranty cards, as some manufacturers may require these for warranty processing.

4. Dead on Arrival (DOA) Policy

Any issues with DOA, damaged, missing, or incorrect items must be reported within 48 hours of delivery. It is your responsibility to check your items upon receipt and notify us within this period. Minor cosmetic issues are considered normal and are not covered.

5. Loyalty Rewards

Earn 5% Loyalty Rewards on each purchase.

Redeeming Rewards

  • Single Item Purchase: Up to 100 BDT in reward points
  • Multiple Item Purchase: Up to 300 BDT in reward points

Loyalty Rewards do not expire.

6. Additional Information

  • Product Compatibility: We do not guarantee that products will be compatible with each other. Please confirm compatibility before ordering.
  • Refunds and Exchanges: For refunds or exchanges, contact us at admin@vaporheavenbd.com with your order details and reason for the request. You may be asked to provide evidence of the issue. Approved returns will be processed according to the provided instructions. Replacements will be issued after we receive the returned item.
  • Intended Use: Our products are designed for use with e-liquids and nicotine salts only.

7. Shipping Costs for Returns

Customers are responsible for return shipping costs. We do not offer replacements; defective items will result in a credit to your account. All shipping fees are non-refundable.

8. Refund Procedures

Refunds will be made to the original payment method or as store credit. We are not responsible for refunds to prepaid or cancelled credit cards if the cardholder no longer has the card.

9. Contact Us

If you have any questions regarding these Terms, please reach out to us:

Thank you for choosing Vapor Heaven BD. We appreciate your understanding and cooperation.